Service Status (Website Administration)

The Pegasus Web Xchange Service Status page shows a real-time summary of the Pegasus Web Xchange Communication Service status.

This will indicate the status of the following in the Pegasus Web Xchange infrastructure:

• Server roles

  This table provides a status of each server in the Pegasus Web Xchange infrastructure.

  • Role: The role of the server in the Pegasus Web Xchange infrastructure. This includes both editions of Pegasus Opera 3, and the storage server, sync server and web server.

  • Machine: The machine name; 'Not activated' is displayed if Pegasus Opera 3 has not been installed.

  Status:

  • Running: The server is running normally.

  • Not activated: The server is not part of the Pegasus Web Xchange infrastructure.

  • Not responding: The server is not responding to the Pegasus Web Xchange communication service.

• Product communication

  This table provides a status of each product in the Pegasus Web Xchange infrastructure.

  • Product: The product that is linked to Pegasus Web Xchange (Pegasus Opera 3 or Pegasus Opera 3 SQL).

  Status:

  • Running: Communication with the product is running normally.

  • Unavailable: The server is not part of the Pegasus Web Xchange infrastructure.

  • Not responding: The server is not responding to the Pegasus Web Xchange communication service.

• Company communication

  This table provides a status of the communication between each company in Pegasus Opera 3 and the Pegasus Web Xchange servers.

  • Product: The product that is linked to Pegasus Web Xchange (Pegasus Opera 3 or Pegasus Opera 3 SQL).

  Status:

  • Running: Communication with the company is running normally.

  • Suspended: Communication with the company has been suspended by a process in Pegasus Opera 3, for example by the Update Data Structures command.

  • No Report: The communication service is not aware of the company.

• Recent failures or warnings.

  This table displays the most recent failures or warnings. The table displays the start and finish time for each event along with the server involved and the event that caused the problem.

  • Failures mean that there was a problem with that communication event that must be investigated.

  • Warnings may mean there was a problem but they may also highlight that a genuine process was happening at the time, for example if one of these processes was active in Pegasus Opera 3:

  • • Running an Update Data Structures

    • Doing a data Restore

    • Creating a new company from the Company Profiles form

    • Subscribing a company to Pegasus Web Xchange in the PWX Centre

    • Running a PWX Reorganise in the PWX Centre.

  Note: Use the See all failures or warnings link for a full list.

Tip: More information can be seen by either hovering over or clicking the icons on the page.

Steps

1. Sign in as a Pegasus Web Xchange Administrator.

2. On the Website Administration page, select the Service Status button.

3. For a detailed historical log of the Service status, select the  link.

1. The Pegasus Web Xchange Service History page shows a real-time detailed history log of events processed by Pegasus Web Xchange.

1. For each event, the following information is shown.

Started – the date and time the event started

Finished – the date and time the event finished

Event – the event type

Data – The Opera 3 System and Company processed by the event

Description – the description of the event

Status – the current or final status of the event

View – option to select a more detailed view of the event

2. To aid in finding information, the history log can be filtered by:

A Started date

A PWX Server (Opera, Storage, Sync, or Storage server)

A Status (Active, Failed, Passed, Ready, Suspended or Warning)

and to include/exclude:

Windows Events

Workflow Events

3. For a detailed view of a given event, select the adjacent button under View to display the Event Details page.

If the event was processed as a single batch, then the Event Details page will show more detailed information relating to the processing of the event.

If the event was processed as multiple batches, then the Event Details page will additionally contain an  link. Select the  link to show the Event Breakdown page.

2. The Pegasus Web Xchange Event Breakdown page shows a detailed breakdown of each batch processed by Pegasus Web Xchange.

1. For each batch, the following information is shown.

Sequence – the sequence in which the batches were processed

Started – the date and time the batch started

Finished – the date and time the batch finished

Event – the event type

Task – a description of the data processed within the batch

View – option to select a more detailed view of the batch

2. For a detailed view of a given batch, select the adjacent button under View to display the Event Breakdown Details page.

The Event Breakdown Details page will show more detailed information relating to the processing of the batch.